By placing an order means that you agree to our Terms & Conditions
Clothes/Shoes: If you are not completely happy with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unwashed, unused and with the original packaging. You will be responsible for any postage costs incurred. You have 7 days to notify us of any damage. Please note returns cannot be accepted on sale items.
Sizes: Please email us for information on sizes as some brands do differ and as such we cannot be held responsible for any size discrepancies
Shoes: Please make sure that when you try them on, it is on a mat or carpet
Socks & tights: Due to the nature of the product and for hygiene reasons will able unable to offer refunds on any socks or tights unless the product is faulty
Payment Plans: You are responsible for making your weekly payments and keeping up to date with them in order to stay on your payment plan, otherwise you will lose your deposit and any payments made. Also no exchange or refunds on payment plans.
Pre-orders: On pre-orders we do not exchange or refund.
International orders: You are responsible for any local taxes that need to be paid
Returns exceptions: Any merchandise that has been used, altered or worn will not be accepted for return or refund and sales item returns we only offer a credit note or exchange. On personalised items, pre-orders and payment plans we do not exchanges or refunds please be sure of sizes before you order.
How to return an item
Please e-mail firstname.lastname@example.org or message us on Facebook/Instagram to request a refund with your reason for the return.
Post your return goods and proof of purchase to:
Hickory Dickory Dock
22 Middlefield Road